Shipping Policy

1. Shipping Regions

We ship orders within Canada and to select international destinations where permitted by applicable law and carrier availability.

2. Processing Times

• Order Processing: 1-2 business days after payment confirmation
• Weekend and Holiday Orders: Processed on the next business day
• Verification Delays: Additional time may apply for address or payment verification

3. Estimated Delivery Times

• Canada: 3-10 business days
• International: 7-21 business days

Delivery estimates are not guaranteed and may vary due to weather, carrier disruptions, or customs clearance.

4. Shipping Fees

Shipping costs are calculated at checkout based on destination, package weight, and selected shipping method. Any free-shipping promotion, if available, will be clearly displayed during checkout.

5. Tracking and Delivery Confirmation

When available, tracking details are sent to the email address provided at checkout once your order ships.

6. Customs, Duties, and Taxes

For international orders, import duties, taxes, and customs charges may apply and are the responsibility of the recipient unless stated otherwise at checkout.

7. Failed Delivery and Incorrect Addresses

Please ensure your shipping information is accurate before placing an order. We are not responsible for delays or non-delivery caused by incorrect address details provided by the customer.

8. Lost, Stolen, or Damaged Parcels

If your parcel is lost, stolen, or arrives damaged, contact us promptly so we can assist with a carrier investigation and resolution options under our Refund Policy.

9. Changes to This Policy

We may update this Shipping Policy from time to time. The version published on this page applies to orders placed after the updated date.